Refund policy

Cancellation and Refund Policy

At Kamari Furniture we take pride in creating high-quality, custom-made furniture that is tailored to meet the unique needs of our customers. As a small business, we work diligently to ensure that every piece of furniture is crafted to your specifications.

1. Custom-Made Furniture

Due to the nature of custom-made orders, we are unable to offer refunds for change of mind. All custom furniture is made specifically for each customer, using materials ordered specifically for your order. We will always be transparent with our lead time, so please read it carefully and be in touch before placing an order if you have any questions.

2. Refunds for Faulty or Misrepresented Goods

If your custom-made furniture is faulty, damaged, or not as described or does not match the specifications we agreed upon, you are entitled to a refund, repair, or replacement in accordance with your consumer rights under the Australian Consumer Law (ACL).

  • Faulty goods include issues like defects in materials or craftsmanship.
  • If your furniture differs from what was agreed upon or described, you may request a remedy (refund, repair, or replacement).

3. Cancellation by the Customer

If you wish to cancel your order, we ask that you notify us as soon as possible. Please be aware of the following:

  • Before Production Begins (up to 6 weeks before scheduled delivery): If you cancel your order before production has started, we may be able to issue a refund, subject to a processing fee to cover any costs incurred up to that point.
  • Before Production Begins (Less than 6 weeks before scheduled delivery): A cancellation fee equivalent to 50% of the total order value will apply to all cancelled orders to cover all costs incurred up to that point.
  • After Production Begins: Once production has started, or materials have been ordered specifically for your custom furniture, no refund will be issued for change of mind.
  • If Work is Completed: If the custom furniture has been completed, unfortunately, we will not be able to offer a refund. However, we will offer a reasonable solution in cases of defect or discrepancy from the order specifications.

Please note: Once approved, refunds may take up to 10 business days to appear in your account, depending on your payment provider and bank processing times. Refunds are always processed back to the original payment method used at checkout.
If your card has expired or your account is no longer active, you will need to contact your bank directly once the refund has been processed to arrange the release of funds.

4. Special Circumstances

We understand that plans can change. If you need more time, please get in touch. Depending on where your order is up to, we can discuss putting it on hold, adjusting your payment terms or offering store credit.

Customer-requested holds

If you’ve paid a deposit and we agree to put your order on hold at your request, we’ll confirm the start date in writing. We’ll honour your agreed price if you ask to resume your order within 12 months of that date.

If you ask to resume your order after more than 12 months, we may adjust the price to reflect increases in the cost of materials we still need to buy or delivery we still need to arrange for your order. We’ll explain any increase and send you the revised total in writing. Your deposit and any other payments you’ve made will go towards that total.

Once you accept the revised price in writing, we’ll confirm the next available production or delivery date. If you choose to cancel because of the proposed increase, we’ll refund all payments you’ve made for the order, including your deposit. No cancellation or shipping fees will be deducted from that refund.

This section applies to holds you request and we agree to. Your rights under the Australian Consumer Law continue to apply.

5. Shipping and Delivery

Once your order is completed and ready for delivery, you are responsible for ensuring that the details provided for delivery are accurate. If you cancel after the delivery has been scheduled, shipping fees may apply, and we may not be able to provide a full refund.

Some variation of shade and colour may appear in certain fabrics which cannot be controlled and is not the responsibility of Kamari Furniture.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate & correct the issue.

Please contact us immediately if a product is damaged within 24 hours of receiving it via email at: info@kamarifurniture.com.au with photos attached.

6. Dispute Resolution

In the event that there is a disagreement about the terms of this policy, we encourage you to contact us directly. We are committed to finding an amicable solution. Should you feel unsatisfied with the outcome, you may contact Consumer Affairs Victoria or seek legal advice regarding your rights under the Australian Consumer Law.

Contact Us

If you have any questions or need clarification about our cancellation and refund policy, please don't hesitate to contact us:

Phone: 0479185259
Email: info@kamarifurniture.com.au

Thank you for your understanding and for choosing Kamari Furniture for your custom furniture needs.